Crypto deposits & withdrawals delayed

Incident Report for Shakepay

Resolved

This incident has been resolved.

Posted Nov 04, 2026 - 13:58 EST

Monitoring

The issue has been mitigated and the backlog of transactions is currently being processed.

Posted Nov 04, 2026 - 11:56 EST

Identified

An issue with a third-party provider is currently causing a delay in crypto deposits and withdrawals.

Thank you for your patience while we address the situation

Posted Nov 04, 2026 - 10:43 EST

This incident affected: Funding (Bitcoin funding, Ethereum funding, Lightning Funding) and Cashouts (Bitcoin cashouts, Ethereum cashouts, Lightning Cashouts).